2024Read more →
Thomson Reuters Wealth
Conducted in-depth interviews with associates to uncover friction points in Wealth Management workflows. Synthesized findings into actionable design principles.
InterviewsFinanceSynthesis
Process
Research
Good design begins with genuine curiosity. My research practice centers on understanding people — their goals, frustrations, and mental models — before a single pixel is placed.
Methods
User InterviewsContextual InquiryUsability TestingSurveys & ScreenersAffinity MappingJourney Mapping
